Contact Us

Use the form on the right to contact us.


6, Rue Viollier
Genève, GE, 1207

+41 22 740 21 40


Production & Application Support Analyst

Head Line

Our Client, a main Asset Manager in the region, has an immediate opening for a

Production & Application Support Analyst


  • Provide 1st level support for Asset Managers business applications and workflows (receive incident; review; triage; solve when possible)
  • Provide 2nd level support for Asset Managers applications and workflows (analysis; bridge with 3rd level teams; follow up; communication with Business users until resolution; incident report when needed)
  • Provide Production oversight/support
  • Manage UAT environments: organise the databases refresh & manage environment availability for Project teams
  • Take part in some firm wide projects for the Asset Management Business line, including testing
  • Provide training and coaching to employees on some supported applications
  • Acquire knowledge of changes or newly implemented applications / processes to enable the provision of effective user support
  • Work alongside business users to develop relationships, understand how they work, improve effectiveness
  • Document: processes, tasks and procedures


  • Degree related to Technology or Banking/Finance with a strong technology component
  • High level of problem solving and analytical skills
  • Possess strong communication skills
  • Ability to recognise and escalate problems to management or 3rd level support as appropriate
  • Understanding of financial instruments (Equities, FX, Fixed Income, Derivatives)
  • Understanding of Securities trade lifecycle
  • Understanding of IT application lifecycle
  • Understanding of Windows, UNIX, SQL, Oracle, including strong database querying skills; knowledge of SSRS would also be useful
  • Competent in all Microsoft Office applications


  • At least 3 years’ experience working in Asset Management or Banking sector
  • Relevant experience in providing direct application support to business users
  • Experience on Production Plan support would be useful

This reputed firm offers excellent working environment and hiring conditions.

Candidates with adequate skills and competencies are invited to send their credentials. We guarantee full discretion and confidentiality. Your candidacy will be presented to the final client only with your prior approval and detailed presentation of the job and relevant responsibilities.

You are kindly invited to send your resume by mail with.Réf.1337GV

Headline Consulting SA

Phone:   +41(0)22 740 21 40



Address: 6, rue Viollier, 1207 Geneva